Support Policy

Last Updated: July 18, 2025

Welcome to the Lehaq.com Support Policy. Our goal is to provide clear, timely, and helpful support to every customer. This document outlines how you can get support, what services we offer, and what you can expect from us.

1. Support Availability

Our customer support team is available:

• Days: Saturday to Thursday

• Hours: 10:00 AM – 6:00 PM (Bangladesh Time)

• Closed: Fridays and government holidays

2. Support Channels

You can contact us through the following methods:

• Email: support@lehaq.com

• Phone: +880-1677733681 (10AM - 9PM)

• Facebook Messenger / Chat: Available via our website or official Facebook page

3. Response Time

We aim to respond to all customer inquiries:

• Email: Within 24 hours

• Phone Calls: Immediate assistance during working hours

• Messenger Chat: Within 1–2 hours during support hours

4. What We Support

We offer assistance with:

• Placing and managing orders

• Payment issues and confirmation

• Shipping and delivery updates

• Return, refund, and exchange process

• Product information and stock availability

• Account-related issues (login, password reset, etc.)

5. What We Don’t Support

Our support team does not offer:

• Technical support for third-party products

• Custom product modifications or personal requests

• Inquiries unrelated to Lehaq.com services or purchases

6. Customer Responsibilities

To help us serve you better:

• Provide accurate information when contacting support

• Include your Order ID when asking about a specific purchase

• Be respectful to support agents

Abusive or fraudulent behavior may result in restricted access to support.

7. Escalation

If your issue is unresolved or urgent, you may request escalation. A supervisor or manager will review your case and follow up promptly.

8. Feedback and Improvement

Your feedback helps us improve! You may rate your support experience after each interaction or email suggestions to feedback@lehaq.com.

9. Policy Updates

We may revise this Support Policy from time to time. Updates will be posted on this page with an updated revision date. Continued use of our services after changes means you agree to the new terms.

Thank you for shopping with Lehaq.com. We are here to help!